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Business · Guess the stat

How well do you know customer support?

Guess the real numbers behind customer support, see how everyone else guessed, and get the source.

Guess the statOne tap · see how everyone guessed

In 2024, how many positive emotions did top ('elite') brands evoke for every negative one, down from the year before?

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Wooden blocks forming the phrase 'Customer Service' placed inside a wooden grid, symbolizing support and assistance.
Photo: Ann H / Pexels
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Today's round

  • 4 stats to guess
  • 1 opinion poll
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Guess, see the crowd, get the real number. One ranked attempt per day.

Support by the numbers

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3 in 4 (about 75%)

About what share of consumers say they spend more with businesses that deliver strong customer service?

Good customer experience directly drives more spending, not just loyalty.

Source: Zendesk CX Trends Report 2025 (2025) zendesk.com

about 60%

About what share of consumers have made a purchase based solely on expected service quality?

Anticipated support quality can be a purchase driver on its own, before any problem occurs.

Source: Zendesk CX Trends Report 2025 (2025) zendesk.com

about 71%

About what share of Gen Z consumers now say they prefer live phone calls for customer service?

That's a surprising reversal, since Gen Z is often assumed to avoid phone calls entirely.

Source: McKinsey & Company (via Zendesk) (2025) zendesk.com

What people think about customer service and support

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Questions

How does SupportPoll.com work?

Each question asks you to guess a real number about customer service and support. After you answer you see how everyone else guessed, then the real figure and where it comes from.

How is the daily round scored?

Four stats and one opinion poll. A correct guess earns 100 points plus up to 50 for speed, with a combo bonus for answers in a row. The range next to the right answer earns 40. Opinion polls earn 25 for having your say, and nailing every stat adds 150.

Where do the numbers come from?

Every stat links to its source, such as government statistics agencies, research organizations and industry groups. Figures are checked against the source before they go live.

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